In today’s highly demanding and competitive industrial landscape manufacturing companies have to be flexible and quickly adapt to market requirements. They come to realize that the fundamental changes going on within the industry also require better educated or more highly qualified personnel on the work floor in a number of different ways.

Knowledge transfer and learning within a company needs to be faster and it also needs to be based on what individual employees actually require to be able to do their work effectively, efficiently and safely. What is the knowledge they actually need and what is the best way to provide it to them?

One of our customers with global operations, Abzac Canada, produces paper based products including cardboard tubes, angle boards, fiber drums and sealing cartridges. There are many different versions of these products and the company is striving to make their products more environmentally friendly. They are designed to reduce the use of natural resources and to enhance recycling. Also Abzac’s products are increasingly used in high-performance packaging based on their technological know-how with respect to weight and raw material reduction.

Because of these increasing market demands, Abzac has to step up the requirements for the knowledge, skills and multiplicity of tasks their employees can perform while maintaining government regulated standards for safety, compliance and maintenance of machines. Also, Abzac has multiple factories worldwide with different employee skill sets and multiple languages to support. One of the key business drivers is to be able to open up new production lines and plants quickly. The key to this is to help bring people up to speed in order to meet the challenge of growth. For example, their Carrolton, Kentucky (USA) plant which has added new production capacity and needs to quickly bring its employees up to speed on new processes.

Traditional ways of documenting knowledge did not allow Abzac to keep up with the new and emerging requirements. Implementing Interactive video based standard operating procedures and work instructions has helped Abzac to standardize and improve knowledge transfer processes. The video modules have provided highly contextualized knowledge directly in the hands of employees where it needs to be, related to a specific skill, machine or product. Our Ascend platform provides reports to management allowing them to monitor employees learning journey as it relates to required skills and tasks.

This will lead to a better way for standardizing best practices, eradicating tribal knowledge, reducing errors, increasing efficiency and bringing engagement to employees. Interactive video based standard operating procedures and work instructions provide a stable foundation and the springboard for continuous improvement and ongoing success. Management will have a better overview of performance. Production will become more repeatable and reproducible. This is what Abzac is going to implement worldwide to be able to sustain their company growth.